Background information on the seminar topic "Diploma for Professional Management Assistance"

It is still possible that the professional management assistant is looked down on because a false image of their role is assumed. Many see him/her sitting in boss's anteroom and receiving people. But this picture is no longer up to date. The professional management assistant has to meet different requirements depending on the field of work and must always face new challenges, demanding from them a high degree of flexibility and creativity. The management assistant is the link between the head of the company and its customers, as well as between the head of a department or business area and the employees. The tasks of the management assistant can be very varied. Below is a selection:

  • Planning, coordinating and agreeing appointments,
  • Managing business trips
  • Formulating speeches, letters, memos, notices, contracts, etc,
  • Customer care, support of other departments, employees and colleagues,
  • Organizing meetings,
  • Coordination of seminars and trainings for employees,​​​​​​​
  • Coordination and preparation for conferences, as well as research before interviews.

Various techniques and skills can help to simplify and coordinate the everyday life of a professional management assistant. These include:

  • Working methods​​​​​​​
  • Communication techniques
  • Time management,​​​​​​
  • Self-management ​​​​​​​
  • Personality management

These are elements by which professional challenges can be met. Because assisting at management level requires reliable, fast and professional action. In addition to working methods involving structuring and self-management, it is necessary to plan exactly which tasks have to be fulfilled and when. For your own time management it is important to select out and delegate to other people.

Tip: Make a priority list in Excel and enter what is urgent and what can wait, depending on the colour. The best way to do this is to use the colours of the traffic light system.

  • Stubborn department heads,​​​​​​​
  • Cold acquisition inquiries,​​​​​​​
  • Important customers
  • (unpleasant) conversations

are part of the daily routine of management assistance. Telephone calls are usually preferable to e-mail correspondence. This is because it makes it easier to determine quickly what the other person's needs are. This also creates a space for inquiries on both sides. In addition to the possibility of expressing the urgency of a problem or a task, the cultivation of contacts and networks helps ease communication.

The diploma for professional management assistance provides an insight into new working methods that can result in a more structured and efficient working day. In addition, the skills needed for dealing with (unpleasant) conversations can be practised through exercises and the understanding of one's own personality thereby strengthened. For further information and suggestions you can reach us at any time by telephone or by e-mail.