Business success through convincing telephone dialogues
The goal of the seminar is it to provide the participants with a competitive advantage by honing their ability to be convincing and flexible during a telephone dialogue. Your telephone manner will be appraised and optimized. Suggestions for argumentation and persuasion techniques while telephoning will be offered.
- Basic rules of successful telephoning
- Voice and speech techniques
- Linguistic expressiveness
- Practice phone calls with tape recording, playback and discussion
- Case studies from the participants' practice and their successful handling thereof
- Price argumentation
- Handling of complaints
- Development of interview guidelines
- Training calls and review thereof
- The telephone workstation / aids
- Friendliness on the phone
- 10 rules for successful calls
- Suggestion techniques on the phone
- How my voice can come across as pleasant and personable
This seminar is also offered as part of a qualification program.
The "Telephone Training" seminar is aimed at employees who are responsible for customer care, sales, consulting and the recovery of former customers. Key account managers, office and field sales representatives, clerks and customer service staff.
not more than 9 participants
1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00
Location and Dates
29.11.2021 – 30.11.2021
16.09.2021 – 17.09.2021
08.07.2021 – 09.07.2021
04.11.2021 – 05.11.2021
980,00 € (ex. VAT)
1166,20 (inc. VAT)
Included in the price: Working documents, certificate of participation, lunch and coffee breaks.
Language of Training
- Practical Training Experience
- Guaranteed Course Dates
- Established in 1975