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Telephone training

Business success through convincing telephone dialogues


Booking


Seminar Objective

The goal of the seminar is it to provide the participants with a competitive advantage by honing their ability to be convincing and flexible during a telephone dialogue. Your telephone manner will be appraised and optimized. Suggestions for argumentation and persuasion techniques while telephoning will be offered.

Seminar Content

  • Basic rules of successful telephoning
  • Voice and speech techniques
  • Linguistic expressiveness
  • Practice phone calls with tape recording, playback and discussion
  • Case studies from the participants' practice and their successful handling thereof
  • Price argumentation
  • Handling of complaints
  • Development of interview guidelines
  • Training calls and review thereof
  • The telephone workstation / aids
  • Friendliness on the phone
  • 10 rules for successful calls
  • Suggestion techniques on the phone
  • How my voice can come across as pleasant and personable

This seminar is also offered as part of a qualification program.

Participants

The "Telephone Training" seminar is aimed at employees who are responsible for customer care, sales, consulting and the recovery of former customers. Key account managers, office and field sales representatives, clerks and customer service staff.


Booking


Customer rating of this seminar

4,7 (26 Bewertungen)

Information on seminar ratings

Information on seminar ratings

Origin of the seminar ratings

The evaluations of our seminars, trainings and workshops are given by the training participants of the Management Institute Dr. A. Kitzmann. After each training event, participants provide written feedback by means of a questionnaire. The testimonials given on our website are also taken from these questionnaires.

Calculation of seminar assessments

The total of eight evaluation criteria, which are collected by means of a questionnaire, result in the overall evaluation calculated on a pro rata basis.

Testimonials

Very high competence of the seminar trainer and her ability to transport it!

C. Hainke, Roll & Pastuch GmbH

Overall, I can rate this training as "very good".

B. Babiuch, HW Packaging GmbH & Co. KG

I particularly liked the open discussion possibilities and the individual treatments of tasks.

C. Abdinghoff, Akzo Nobel GmbH

Varied exercises, competent seminar management, practical relevance

E. Pamuk, Böllhoff GmbH

Video zum Seminarthema Telephone training auf YouTube

Video about the seminar topic

Further videos on current topics can be found on our YouTube-Channel.


Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

27.08.2020 – 28.08.2020
23.11.2020 – 24.11.2020
22.04.2021 – 23.04.2021
29.11.2021 – 30.11.2021

Hamburg

16.09.2021 – 17.09.2021

Munich

08.07.2021 – 09.07.2021

Webinar

04.03.2021 – 05.03.2021
04.11.2021 – 05.11.2021

Fee

980,00 € (ex. VAT)

1136,80 (inc. VAT)

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1011

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Argumentation training and persuasion technique

Rhetoric

Telephone training

Business success through convincing telephone dialogues

Seminar Objective

The goal of the seminar is it to provide the participants with a competitive advantage by honing their ability to be convincing and flexible during a telephone dialogue. Your telephone manner will be appraised and optimized. Suggestions for argumentation and persuasion techniques while telephoning will be offered.

Seminar Content

  • Basic rules of successful telephoning
  • Voice and speech techniques
  • Linguistic expressiveness
  • Practice phone calls with tape recording, playback and discussion
  • Case studies from the participants' practice and their successful handling thereof
  • Price argumentation
  • Handling of complaints
  • Development of interview guidelines
  • Training calls and review thereof
  • The telephone workstation / aids
  • Friendliness on the phone
  • 10 rules for successful calls
  • Suggestion techniques on the phone
  • How my voice can come across as pleasant and personable

This seminar is also offered as part of a qualification program.

Participants

The "Telephone Training" seminar is aimed at employees who are responsible for customer care, sales, consulting and the recovery of former customers. Key account managers, office and field sales representatives, clerks and customer service staff.

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

27.08.2020 – 28.08.2020
23.11.2020 – 24.11.2020
22.04.2021 – 23.04.2021
29.11.2021 – 30.11.2021

Hamburg

16.09.2021 – 17.09.2021

Munich

08.07.2021 – 09.07.2021

Webinar

04.03.2021 – 05.03.2021
04.11.2021 – 05.11.2021

Fee

980,00 € (ex. VAT)

1136,80 (inc. VAT)

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1011

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Argumentation training and persuasion technique

Rhetoric

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