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Customer focus

Shaping successful relationships with customers


Booking


Seminar Objective

Customer orientation is becoming a key success factor for companies who want to get an edge on their competitors. Participants will be familiarized with the various aspects of customer orientation and receive important tips and suggestions for practical application.

Seminar Content

  • What does customer focus mean?
  • 5 important principles for developing customer orientation
  • How can I achieve even more customer focus?
  • What is relationship management?
  • How can I get to know the customer better?
  • What motives do my customers have?
  • What do my most important customers want?
  • How do I achieve win-win strategies?​​​​​​​
  • In what cases does customer orientation lead to increased success?
  • Why is customer orientation important in all areas of the company?​​​​​​​
  • What is customer orientation as a process?
  • Why do I achieve a competitive advantage through customer orientation?
  • How do I achieve more proximity to my customers?​​​​​​​
  • What does an intensive focus on service mean?​​​​​​​
  • Smiling training and friendliness​​​​​​​
  • How do I shape cooperation with suppliers and customers?
  • How can I develop creative solutions together with customers?
  • How can I quickly create an atmosphere of liking and trust?​​​​​​​
  • Precise targeting and event marketing

Participants

The "Customer Orientation" seminar is aimed at employees with intensive customer contact (field staff, office staff) who want to further increase their success through developing a more customer- orientated approach.


Booking


Customer rating of this seminar

4,6 (18 Bewertungen)

Information on seminar ratings

Information on seminar ratings

Origin of the seminar ratings

The evaluations of our seminars, trainings and workshops are given by the training participants of the Management Institute Dr. A. Kitzmann. After each training event, participants provide written feedback by means of a questionnaire. The testimonials given on our website are also taken from these questionnaires.

Calculation of seminar assessments

The total of eight evaluation criteria, which are collected by means of a questionnaire, result in the overall evaluation calculated on a pro rata basis.

Testimonials

I particularly liked the compact size of the group and the seminars held in a pleasant and relaxed atmosphere.

M. Welscheit, Fliesen Welscheit GmbH

A fantastic and intensive work during this training! Highly recommended!

H. Kabitzsch, Akzo Nobel

The design of the seminar was very exciting and challenging.

G. Wirges, DMT GmbH & Co. KG

The seminar leader has repeatedly responded to the expectations, wishes and concrete work situations of the participants.

C. Weitner, GAG Immobilien AG

Customer focus

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

07.12.2020 – 08.12.2020
29.04.2021 – 30.04.2021
23.09.2021 – 24.09.2021

Berlin

18.02.2021 – 19.02.2021
30.08.2021 – 31.08.2021

Frankfurt

28.06.2021 – 29.06.2021
06.12.2021 – 07.12.2021

Fee

980,00 € (ex. VAT)

1136,80 (inc. VAT)

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

VV5002

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Motivation seminar

Argumentation training and persuasion technique

Things to know

Background information on the topic "Customer orientation"

Customer focus

Shaping successful relationships with customers

Seminar Objective

Customer orientation is becoming a key success factor for companies who want to get an edge on their competitors. Participants will be familiarized with the various aspects of customer orientation and receive important tips and suggestions for practical application.

Seminar Content

  • What does customer focus mean?
  • 5 important principles for developing customer orientation
  • How can I achieve even more customer focus?
  • What is relationship management?
  • How can I get to know the customer better?
  • What motives do my customers have?
  • What do my most important customers want?
  • How do I achieve win-win strategies?​​​​​​​
  • In what cases does customer orientation lead to increased success?
  • Why is customer orientation important in all areas of the company?​​​​​​​
  • What is customer orientation as a process?
  • Why do I achieve a competitive advantage through customer orientation?
  • How do I achieve more proximity to my customers?​​​​​​​
  • What does an intensive focus on service mean?​​​​​​​
  • Smiling training and friendliness​​​​​​​
  • How do I shape cooperation with suppliers and customers?
  • How can I develop creative solutions together with customers?
  • How can I quickly create an atmosphere of liking and trust?​​​​​​​
  • Precise targeting and event marketing

Participants

The "Customer Orientation" seminar is aimed at employees with intensive customer contact (field staff, office staff) who want to further increase their success through developing a more customer- orientated approach.

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

07.12.2020 – 08.12.2020
29.04.2021 – 30.04.2021
23.09.2021 – 24.09.2021

Berlin

18.02.2021 – 19.02.2021
30.08.2021 – 31.08.2021

Frankfurt

28.06.2021 – 29.06.2021
06.12.2021 – 07.12.2021

Fee

980,00 € (ex. VAT)

1136,80 (inc. VAT)

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

VV5002

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Motivation seminar

Argumentation training and persuasion technique

Things to know

Background information on the topic "Customer orientation"

Let us advise you - we are always there for you! +49 251 202050