Terms and Conditions

For all contracts concluded and business relations existing between the Management Institute Dr. A. Kitzmann and seminar participants, the following terms and conditions shall apply.


You are welcome to register by telephone, fax, e-mail or post. We will then send you a confirmation of registration and the invoice. 14 days before the seminar you will receive a separate invitation with the details of the seminar hotel. Our prices are given in our current price list.

You are also welcome to arrange a non-binding pre-booking. We expect your final confirmation four weeks before the seminar date.

Discount options

If two or more participants register at the same time, you will receive a 5% discount.

Performance guarantee for events

We guarantee the realization of every event, even with a small number of participants. The only exception: illness of the trainer; if possible we will provide a substitute trainer.


The participation fee includes one lunch together per full seminar day as well as drinks during breaks and working documents. The Management-Institut Dr. A. Kitzmann conducts every event according to the description in the programme.


Each seminar participant receives detailed seminar documents, which describe the course of the seminar and serve as supplementary information. The seminar documents also include exercises and practical examples. The seminar documents are intended only for personal use; further use is only permitted with the consent of the organiser.


Cancellation is possible free of charge up to four weeks before the seminar date. In case of later cancellation, the Management-Institut Dr. A. Kitzmann is entitled to charge a lump sum of 58,00 € (50,00 € plus 8,00 € VAT) per participant, unless the participant can prove to the institute that less damage has been caused or that a substitute participant will be provided. In the event of renewed participation within one year of cancellation, the participation fee to be paid shall be reduced by the amount of loss loss or damage paid.

In-house seminars

All open seminars can also be held in-house. A daily rate is agreed which is independent on the number of participants. The daily rate depends on the respective seminar topic and on the necessary preparation time.

Quality control

Directly after each seminar the seminar participants receive an evaluation sheet, with which the participants can evaluate the seminar contents, the seminar methodology and the course of the seminar on a scale of five. Directly after the seminar, the client receives the assessment as well as the individual assessment sheets. Six weeks after the seminar, a further survey of the client is carried out and a random sample assessment of the seminar participants is made.

Seminar transfer into practice

The Management Institute Dr. A. Kitzmann supports the transfer of learnings into practice. At the end of the seminar each participant formulates individual steps for the seminar transfer. The Management-Institut Dr. A. Kitzmann is available one year after the seminar for questions regarding learning transfer via e-mail. At the customer's request, one-day 'transfer days' are held half a year or a year after the seminar to reflect on practical experience.

Data protection

The data provided by you will be stored in our IT system. We treat this data absolutely confidentially and do not pass it on to third parties.

Place of Jurisdiction

The exclusive place of jurisdiction for all claims arising from the business relationship with fully registered traders /companies is Münster in Westphalia. The same place of jurisdiction shall apply if the participant does not have a general place of jurisdiction in Germany or moves his domicile or usual place of residence outside Germany after conclusion of the contract or if his domicile or usual place of residence is not known at the time the action is filed. In all other respects, the statutory provisions governing the place of jurisdiction shall apply.

Severability clause

Should one or more clauses of the aforementioned conditions be or become invalid or void, this shall not affect the validity of the remaining conditions. Instead of a legally ineffective or void clause, the clause that comes closest to the ineffective or void clause in a legally permissible manner and corresponds to the presumed contractual intent of the parties resulting from these conditions shall be deemed to have been agreed.