Individuals having different thoughts, ideas, and interests can cause disagreements in the workplace. This course enables you to manage and deal with conflicts more effectively. Through the conflict management course, you will be able to identify the common causes of conflicts, learn how to handle different types of conflicts, and discover how to prevent conflicts from happening in your workplace by gaining hands-on experiences with different exercises – through different exercises. By the end of this course, you will have a better understanding of how to manage conflicts in the workplace and improve your work environment.
Seminar objective
Individuals having different thoughts, ideas, and interests can cause disagreements in the workplace. This course enables you to manage and deal with conflicts more effectively. Through the conflict management course, you will be able to identify the common causes of conflicts, learn how to handle different types of conflicts, and discover how to prevent conflicts from happening in your workplace by gaining hands-on experiences with different exercises – through different exercises. By the end of this course, you will have a better understanding of how to manage conflicts in the workplace and improve your work environment.
Conflict situations occurring in position of leadership and upper management
Organisational and structural conflicts
Conflict within and among groups
Managing conflicts professionally:
Conflict diagnosis and conflict resolution
Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
Conflict-creating and conflict-resolving behavior
Helpful conversational techniques for conflict situations
Evitable and in-evitable conflict situations
Hands on practice:
Analysis of case studies
Reflection of own behaviour
Benefits
After completion, you will be able to manage conflicts effectively to enhance productivity.
You will gain a deeper understand how conflicts arise
You will learn how to steer through conflicts to boost the level of engagement
You will learn how to decrease arguments with the right tools
You will have the chance for self-reflection
Methodik
Practical approach
Input from trainer
Group exercises
Individual feedback
Zielgruppe
The training addresses upper and middle management from corporates of all sizes and industries as well as management from the financial and public sectors.
1.200,00 € (zzgl. MwSt.)
1.428,00 € (inkl. MwSt.)
Price includes comprehensive training documents, coffee and tea, and lunch.