Conflict Management Training

Understanding conflicts:

• Perception of conflict
• Common sources of conflict

Different types of conflicts:

• Analysis of conflict situations
• Conflict situations occurring in position of leadership and upper management
• Organisational and structural conflicts
• Conflict within and among groups

Managing conflicts professionally:

• Conflict diagnosis and conflict resolution
• Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
• Conflict-creating and conflict-resolving behavior
• Helpful conversational techniques for conflict situations
• Evitable and in-evitable conflict situations

Hands on practice:

• Analysis of case studies
• Reflection of own behaviour

After completion, you will be able to manage conflicts effectively to enhance productivity.

• You will gain a deeper understand how conflicts arise
• You will learn how to steer through conflicts to boost the level of engagement
• You will learn how to decrease arguments with the right tools
• You will have the chance for self-reflection