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I especially liked the practical exercises and the nice atmosphere!
I particularly liked the intensive exchange through the small group size.
In this training a trusting and open atmosphere was created.
Many practical exercises were used in this seminar, including video feedback.
Particularly to emphasize is the individualized execution of this training; methodically, didactically very appropriate!
All in all a good thing! Well done, very well explained, great analysis, great speaker!


Promoting further development as a reliable partner

The Management-Institut Dr. A. Kitzmann from Münster is a further education institution that primarily addresses specialists and executives from business and administration. For more than 45 years we have been accompanying and supporting specialists and executives in their further development.

More than 5,000 participants are trained annually in our open and in-house seminars nationwide. Participant-activating methods are predominantly used to achieve a high learning efficiency. Special emphasis is placed on practical implementation. The range of events covers the most important key qualifications for specialists and managers.

German Marketing Association
Society for Work Methodology
Quality community of international business trainers
Professional Association of German Psychologists
Federal Association of Small and Medium-Sized Enterprises

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Am Germania Campus Dorpatweg 10 48159 Münster Germany

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Seminar of the month: Dealing with difficult employees and customers

Difficult communication situations can be effectively and positively influenced by the right techniques. Good cooperation can be achieved even with difficult people. The behavior patterns of difficult employees and customers can be seen through and explained. Communication becomes more positive and relaxed for all sides.

  • Recognize and better understand difficult employees and customers
  • Facilitate cooperation with difficult people
  • React perfectly to difficult communication and behavior patterns of difficult people
  • Behavior in aggressive situations



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