Conflict perception:

• Own behavior and attitude: analysis of typical conflict situations.
• Solving conflicts: Conflict-creating and conflict-resolving behavior.
• Dealing with reproaches, criticism and disputes
• Conflict skills: Conflict diagnosis and conflict management

Conflict types and conflict identification:

• Organizational and structural conflicts
• How to recognize conflict potential: Avoiding escalation
• Conflicts in and between groups
• Dealing with anger and resentment in the office: avoidable and unavoidable conflict situations

Conflict resolution techniques:

• What to do in conflict situations: Guiding questions and analysis of concrete cases from practice
• Helpful conversation techniques in conflicts
• Special conflict situations in management: Structure of a conflict discussion
• Communication techniques in conflict talks: Dealing with tensions and resistance

The way forward!

• There is an opportunity In every conflict
• Recognize the dynamics of tensions and use them positively

After this conflict management seminar, you will be able to master difficult situations and conflicts with confidence.

• You will deal with different conflict resolution strategies and types of conflicts so that you can recognize and resolve conflicts at an early stage
• You will reflect on your own behavior and optimize your behavior for a successful conflict resolution
• You learn helpful conversation techniques to avoid conflicts
• You will analyze how you, as a leader, can master conflict situations with flying colors

The conflict management seminar is aimed at specialists and managers from all areas who would like to improve their management skills in order to handle difficult situations constructively.