Conflict management

Conflict management

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Recognize, solve and prevent conflicts in the team

Seminar objective

Effective conflict management in the professional environment serves to identify and resolve tensions. Learn in our training, the most important conflict resolution techniques and train your conflict solving skills, as well as constructive behavior. The most important methods are trained with practical examples. A sustainable way of dealing with conflicts leads to an improvement of the atmosphere and has a motivating effect.

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Seminar content

Conflict perception:

  • Own behavior and attitude: analysis of typical conflict situations.
  • Solving conflicts: Conflict-creating and conflict-resolving behavior.
  • Dealing with reproaches, criticism and disputes
  • Conflict skills: Conflict diagnosis and conflict management

Conflict types and conflict identification:

  • Organizational and structural conflicts
  • How to recognize conflict potential: Avoiding escalation
  • Conflicts in and between groups
  • Dealing with anger and resentment in the office: avoidable and unavoidable conflict situations

Conflict resolution techniques:

  • What to do in conflict situations: Guiding questions and analysis of concrete cases from practice
  • Helpful conversation techniques in conflicts
  • Special conflict situations in management: Structure of a conflict discussion
  • Communication techniques in conflict talks: Dealing with tensions and resistance

The way forward!

  • There is an opportunity In every conflict
  • Recognize the dynamics of tensions and use them positively

Benefits

After this conflict management seminar, you will be able to master difficult situations and conflicts with confidence.

  • You will deal with different conflict resolution strategies and types of conflicts so that you can recognize and resolve conflicts at an early stage
  • You will reflect on your own behavior and optimize your behavior for a successful conflict resolution
  • You learn helpful conversation techniques to avoid conflicts
  • You will analyze how you, as a leader, can master conflict situations with flying colors

Methodology

  • Interactive and experience-oriented exchange
  • Simulation of appraisal interviews
  • Exercises with individual feedback
  • Discussion based on practical examples
  • Individual and group exercises

Target audience

The conflict management seminar is aimed at specialists and managers from all areas who would like to improve their management skills in order to handle difficult situations constructively.

Further information

A good perception of conflict and conflict resolution helps you to find solutions in difficult situations faster, which contribute to the success of your company. Our participants solve conflicts and learn to communicate in a de-escalating manner in difficult situations with a heated atmosphere and many emotions and to offer constructive solutions to those involved.

In the conflict management course you will gain knowledge about the most important causes of conflicts and their solution approaches. In small groups of a maximum of 9 people, you will learn over two seminar days what is important for a constructive clarification of conflict situations with employees and customers. The conflict management seminar is designed over two days and takes place on the first seminar day from 10 AM to 5 PM and on the second seminar day from 9 AM to 4 PM. You will receive important input from our trainers and carry out individual as well as group work to get to know certain methods.

The conflict management seminar provides you with knowledge and skills on how to react competently in conflict situations. In our Conflict Management training, you will critically question your own behavior and that of your conversation partner and thus recognize conflicts and misunderstandings more quickly. Thus, you will improve your cooperation with employees and customers and learn to communicate better.

980,00 € (ex. VAT)
1.166,20 € (inc. VAT)
Fee Zurich: 1.400,00 CHF
Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

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Further dates ( 32 )

12.12.2022 - 13.12.2022
Nürnberg
12.12.2022 - 13.12.2022
Münster
19.12.2022 - 20.12.2022
Berlin

Benefits

  • Strong practical relevance
  • The seminar is guaranteed
  • Seminar provider since 1975
  • Hygiene concept

Course ref.

KOM1004

Schedule

  • 1. Day: 10:00 - 17:00
  • 2. Day: 09:00 - 16:00

Seminar language

German

Number of participants

not more than 9 participants

Further seminars


Inhouse

We would be happy to conduct all of our open seminars for you in an adapted form as an in-house seminar.

Testimonials

I particularly liked the practical exercises and the subsequent reflection.
All questions of the seminar participants were answered very well!
I can rate this seminar as VERY GOOD!
The seminar work was very intensive and I was able to respond excellently to my individual needs.

Dates and Locations

( 35 Dates )
Dec 2022
Jan 2023
Feb 2023
Mar 2023
Apr 2023
May 2023
Jun 2023
Jul 2023
Aug 2023
Sep 2023
Oct 2023
Nov 2023
Period
Location
Duration
Price
Period: 12.12.2022 - 13.12.2022
Ort: Nürnberg
Duration: 2 Days
Price: 980,00 €
Period: 12.12.2022 - 13.12.2022
Ort: Münster
Duration: 2 Days
Price: 980,00 €
Period: 19.12.2022 - 20.12.2022
Ort: Berlin
Duration: 2 Days
Price: 980,00 €
Period: 09.02.2023 - 10.02.2023
Ort: Online-Seminar
Duration: 2 Days
Price: 1.150,00 €
Period: 09.02.2023 - 10.02.2023
Ort: Hamburg
Duration: 2 Days
Price: 1.150,00 €
Period: 13.02.2023 - 14.02.2023
Ort: Frankfurt
Duration: 2 Days
Price: 1.150,00 €
Period: 20.02.2023 - 21.02.2023
Ort: Wien
Duration: 2 Days
Price: 1.150,00 €
Period: 27.02.2023 - 28.02.2023
Ort: Münster
Duration: 2 Days
Price: 1.150,00 €
Period: 09.03.2023 - 10.03.2023
Ort: München
Duration: 2 Days
Price: 1.150,00 €
Period: 20.03.2023 - 21.03.2023
Ort: Berlin
Duration: 2 Days
Price: 1.150,00 €

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