Small talk and business etiquette
Good manners are more in demand today than ever before because style and etiquette, among other things, determine your professional success. The ability to deal confidently and professionally with your business partners requires knowledge of the customary "rules of the game". In this seminar you will be confronted with many everyday situations and be able to conduct yourself appropriately even in delicate situations.You will practice innocuous small talk, e.g. at a standing reception, and talk about dress codes in the office and in contact with customers. National and international table manners are also part of the seminar.
Seminar content
The first impression counts - How do I come across to others:
- Professional appearance: Appreciative behavior - Respect and friendliness
- The polite way of dealing with each other
- Business wardrobe: Dress code and outfit
- Confidence and authenticity
Small talk and communication in business:
- Rules of the game in the business world - What is expected of you?
- Small talk: Navigating delicate topics and solving them elegantly
- Body language and self-confidence
- Communication tools: E-mail, WhatsApp and LinkedIn
- Dealing with business cards
- Written communication in business
Etiquette and business etiquette:
- Table manners and etiquette - national and international
- Manners and etiquette: style and game rules
- Small cutlery and wine knowledge
After this seminar you will have all the necessary knowledge to interact skillfully with business partners, employees and customers.
- You will learn important techniques for dealing confidently with business partners, employees and customers
- You will learn about crucial communication tools for successfully building relationships with employees, customers and business partners
- You will become familiar with the most important rules of etiquette in business for a self-confident appearance
- Interactive and experience-oriented exchange
- Short trainer inputs
- Practical exercises
- Video examples
- Exercises with individual feedback
- External and self-analysis
The seminar small talk und business etiquette is aimed at specialists and executives who want to round out their personality by working on their tactfulness and style and thus perform more successfully in the zone where social and business interaction mix. It is particularly suitable for participants who have numerous customer contacts and company representative functions.
Information about
- Rhetoric
- Conflict management
- Argumentation training and persuasion technique
- Presentation training
- Dealing with difficult employees and customers
- Body language
- Convincing-Guiding-Influencing
- Facilitation training
- Conducting negotiations and discussions successfully
- Quick-wittedness training
- Rhetoric II
- Cooperation training
- Telephone training
- Public relations and public engagement
- NLP
- Conference Call, Videoconference & Co.
- Presenting and moderating online