Basics:

• Listening well, an important basis of conversation control
• How do customers and colleagues influence us?
• Why do we sometimes like to be influenced?: Influence or be influenced? - The psychology of influence
• Recognizing subtle signals or words

Influence or be influenced?:

• Recognizing contradictory signals
• When do body language and content not match?
• What builds up resistance? What reduces it?
• The unbeatable effect of authenticity, spontaneity, genuineness and simplicity
• The glasses of one's own prejudices
• Successful convincing and good presentation of your own arguments

Developing expertise: "seeing" and "hearing" the other person:

• How do I become a better listener?
• Charisma presence and attention
• Awakening emotions through suggestive communication
• What qualities do you use to win others over?
• Recognize the benefits of silence - listening helps you focus better
• Win customers through persuasion

Develop your own path:

• Finding a framework: constructive conversation culture
• Finding your own style - listening and asking the right questions
• Balancing good interview preparation & spontaneity

After this seminar, they will be able to successfully steer every conversation in a professional and goal-oriented manner.

• You will strengthen your assertiveness on clients and colleagues and have a comprehensive understanding of the fundamentals of managing conversations
• You will become familiar with the various influencing factors to successfully manage any conversation
• You will develop your own style of conversation management using valuable tools for communication
• You will improve your communication and be able to communicate optimally with different interlocutors

The seminar convincing-guiding-influencing is aimed at specialists and managers from business enterprises of all sizes and sectors as well as from public administration.