Conflict management and communication training

Seminar objective

Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.

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  • Perception of conflict and conflict resolution
  • The main causes of conflicts
  • Analysis of conflict situations in practice
  • Constructive resolution of conflict situations with employees and customers
  • Early recognition and resolution of conflicts
  • Conflict-creating and conflict-resolving behaviour
  • Helpful conversation techniques during conflicts
  • Avoidable and unavoidable conflict situations
  • Analysis of specific cases from practical experience
  • Avoiding escalation of conflicts
  • Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
  • Overview of the most important conflict resolution methods

Methodology

  • Interactive and experience-oriented exchange
  • Simulation of appraisal interviews
  • Exercises with individual feedback
  • Discussion based on practical examples
  • Individual and group exercises

Target audience

The conflict management seminar is aimed at specialists and managers from all areas who would like to improve their management skills in order to handle difficult situations constructively.

Further information

A good perception of conflict and conflict resolution helps you to find solutions in difficult situations faster, which contribute to the success of your company. Our participants solve conflicts and learn to communicate in a de-escalating manner in difficult situations with a heated atmosphere and many emotions and to offer constructive solutions to those involved.

In the conflict management course you will gain knowledge about the most important causes of conflicts and their solution approaches. In small groups of a maximum of 9 people, you will learn over two seminar days what is important for a constructive clarification of conflict situations with employees and customers. The conflict management seminar is designed over two days and takes place on the first seminar day from 10 AM to 5 PM and on the second seminar day from 9 AM to 4 PM. You will receive important input from our trainers and carry out individual as well as group work to get to know certain methods.

The conflict management seminar provides you with knowledge and skills on how to react competently in conflict situations. In our Conflict Management training, you will critically question your own behavior and that of your conversation partner and thus recognize conflicts and misunderstandings more quickly. Thus, you will improve your cooperation with employees and customers and learn to communicate better.

980,00 € (ex. VAT)
1.166,20 € (inc. VAT)
Fee Zurich: 1.400,00 CHF
Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

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Benefits

  • Strong practical relevance
  • The seminar is guaranteed
  • Seminar provider since 1975
  • Hygiene concept

Course ref.

KOM1004

Schedule

  • 1. Day: 10:00 - 17:00
  • 2. Day: 09:00 - 16:00

Seminar language

German

Number of participants

not more than 9 participants

Further seminars


Inhouse

We would be happy to conduct all of our open seminars for you in an adapted form as an in-house seminar.

Testimonials

I particularly liked the practical exercises and the subsequent reflection.
All questions of the seminar participants were answered very well!
I can rate this seminar as VERY GOOD!
The seminar work was very intensive and I was able to respond excellently to my individual needs.

Dates and Locations

( 54 Dates )
Jun 2022
Jul 2022
Aug 2022
Sep 2022
Oct 2022
Nov 2022
Dec 2022
Jan 2023
Feb 2023
Mar 2023
Apr 2023
May 2023
Period
Location
Duration
Price
11.07.2022 - 12.07.2022
Frankfurt
2 Days
980,00 €
18.07.2022 - 19.07.2022
München
2 Days
980,00 €
18.08.2022 - 19.08.2022
Hamburg
2 Days
980,00 €
25.08.2022 - 26.08.2022
Köln
2 Days
980,00 €
25.08.2022 - 26.08.2022
Online-Seminar
2 Days
980,00 €
05.09.2022 - 06.09.2022
Berlin
2 Days
980,00 €
15.09.2022 - 16.09.2022
Stuttgart
2 Days
980,00 €
19.09.2022 - 20.09.2022
Münster
2 Days
980,00 €
29.09.2022 - 30.09.2022
Hannover
2 Days
980,00 €

Video of seminar