Customer focus

Acting in the interest of the customer:

• Focusing on customer benefits
• Getting to know one's own
• Current standards in customer-oriented companies
• Responding to inquiries, communication style, response times, service times and accessibility via digital media
• What does intensive service attitude mean?

Techniques and tricks:

• Responding to different types of customers
• Personality profiles
• Tips for dealing with nervousness and uncertainty
• Building sustainable customer relationships
• How do I realize customer proximity?
• Every complaint is an opportunity: Proper complaint management
• How to maintain customer relationships
• Digital media tools - zoom, teams, phone and chats
• Target group management instead of product group management
• Smile training and friendliness
• Focus on customer value to strengthen customer relationships

Customer care and support in corporate practice:

• Why is customer orientation important in all areas of the company?
• What is meant by customer orientation as a process?
• When does customer orientation lead to greater success?
• How do you quickly create sympathy and trust?
• How do you develop creative solutions together with customers?
• Learning from feedback - How do I implement win-win strategies?

After this seminar, you will have the necessary tools to sustainably engage your customers through client-centered communication.

• You will learn more about the basics of customer orientation and how to act in the interest of the customer
• You will work out different techniques and methods to inspire your customers with customer-centric communication
• You will learn how to create a good customer relationship in order to successfully increase customer satisfaction