Having successful conversations:

• How do I communicate? Self-reflection of the inner attitude
• Knowing your own communication style: Where do I repeatedly encounter conflicts in conversations?
• Self-perception and perception of others: unconscious communication patterns
• Competence training and social competence
• Training empathy skills to improve social competence

Basics of better communication:

• Distinguish between factual and relationship levels
• Increasing knowledge of human nature: the different views of people
• Controlling conversations through questioning techniques - controlling one's own behavior
• The most important communication traps
• How do I communicate without conflict?
• Messages: I-, you- and we-messages
• Active listening

Difficult conversation situations: Dealing with feelings:

• The most important "soft factors": hiding or showing feelings?
• Communicating tactically or authentically?
• Asserting goals and being accepted
• The mutual influence
• The relationship between emotion and reason
• Manipulate or convince?

In this seminar, you will learn how to effectively conduct employee and staff reviews for long-term and profitable success.

• You will learn the basics of optimal interpersonal communication to effectively convey your message to customers or employees
• You will understand the influence of emotions and be able to use them in a targeted manner
• You will apply what you have learned directly with the help of role plays in order to convince confidently in practical conversations
• You understand the most important characteristics of a good communication partner and put them into practice

The seminar communication and social competence for managers is aimed at specialists and managers from business enterprises of all sizes and sectors as well as from public administration.