Communication and social competence for managers

Communication and social competence for managers

Seminar objective

In this seminar you will be familiarized with the most important communication techniques. Further, you will receive essential feedback on your own communication behaviour and style. Alternative communication strategies will be considered and worked on.

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Seminar content

Having successful conversations:

  • How do I communicate? Self-reflection of the inner attitude
  • Knowing your own communication style: Where do I repeatedly encounter conflicts in conversations?
  • Self-perception and perception of others: unconscious communication patterns
  • Competence training and social competence
  • Training empathy skills to improve social competence

Basics of better communication:

  • Distinguish between factual and relationship levels
  • Increasing knowledge of human nature: the different views of people
  • Controlling conversations through questioning techniques - controlling one's own behavior
  • The most important communication traps
  • How do I communicate without conflict?
  • Messages: I-, you- and we-messages
  • Active listening

Difficult conversation situations: Dealing with feelings:

  • The most important "soft factors": hiding or showing feelings?
  • Communicating tactically or authentically?
  • Asserting goals and being accepted
  • The mutual influence
  • The relationship between emotion and reason
  • Manipulate or convince?
Benefits

In this seminar, you will learn how to effectively conduct employee and staff reviews for long-term and profitable success.

  • You will learn the basics of optimal interpersonal communication to effectively convey your message to customers or employees
  • You will understand the influence of emotions and be able to use them in a targeted manner
  • You will apply what you have learned directly with the help of role plays in order to convince confidently in practical conversations
  • You understand the most important characteristics of a good communication partner and put them into practice
Methodology
  • Reflection on one's own leadership style
  • Supervision
  • Short trainer inputs
  • Moderated exercise sequences
  • Case studies
Target audience

The seminar communication and social competence for managers is aimed at specialists and managers from business enterprises of all sizes and sectors as well as from public administration.

Information about seminar

Often also referred to as soft skills, social competence represents the totality of those professional competencies that link personal action goals with the attitudes and values of a heterogeneous group. In this sense, it is possible to have a positive effect on employee motivation and thus improve the overall working atmosphere in the long term. The concept of social competence can be further subdivided to include skills such as tolerance, critical faculties and assertiveness. Soft skills are a widespread prerequisite for demanding jobs in the working world today.

Work groups and their individuals are more diverse today than ever before. For managers, this means always having to make compromises in order to balance as many interests as possible. Without the presence of key social components, this would be virtually impossible. However, soft skills are also indispensable in other areas and are conducive to attributes such as networking, negotiating and leadership. Key social skills also have an influence on conflict prevention and the conduct of discussions.

In order to be able to respond optimally to each participant, the groups are kept small. A maximum of nine people belong to each block. Over the course of two days, participants learn important leadership techniques, conflict resolution and communication improvement. By the way, the focus is always on practical relevance.

In the communication and social skills for managers seminar, you will learn socially competent behaviors that you will be taught in numerous exercises. You will also learn what types of employee leadership exist and improve your communication through clear instructions. You will always be accompanied by our coaches with many years of experience, so that you achieve verifiable learning progress.

1.150,00 € (ex. VAT)
1.368,50 € (inc. VAT)
Included in the price: Working documents, certificate of participation, lunch and coffee breaks.
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Further dates ( 20 )
06.06.2024 - 07.06.2024
Berlin
13.06.2024 - 14.06.2024
Köln
09.09.2024 - 10.09.2024
Frankfurt
Benefits
  • Strong practical relevance
  • The seminar is guaranteed
  • Seminar provider since 1975
Course ref.
F2005
Schedule
  • 1. Day: 10:00 - 17:00
  • 2. Day: 09:00 - 16:00
Seminar language
German
Number of participants
not more than 9 participants
Further seminars

Inhouse
We would be happy to conduct all of our open seminars for you in an adapted form as an in-house seminar.
Dates and Locations
( 20 Dates )
May 2024
Jun 2024
Jul 2024
Aug 2024
Sep 2024
Oct 2024
Nov 2024
Dec 2024
Jan 2025
Feb 2025
Mar 2025
Apr 2025
Period
Location
Duration
Price
Period: 06.06.2024 - 07.06.2024
Ort: Berlin
Duration: 2 Days
Price: 1.150,00 €
Period: 13.06.2024 - 14.06.2024
Ort: Köln
Duration: 2 Days
Price: 1.150,00 €
Period: 09.09.2024 - 10.09.2024
Ort: Frankfurt
Duration: 2 Days
Price: 1.150,00 €
Period: 23.09.2024 - 24.09.2024
Ort: Hamburg
Duration: 2 Days
Price: 1.150,00 €
Period: 14.10.2024 - 15.10.2024
Ort: München
Duration: 2 Days
Price: 1.150,00 €
Period: 04.11.2024 - 05.11.2024
Ort: Münster
Duration: 2 Days
Price: 1.150,00 €
Period: 25.11.2024 - 26.11.2024
Ort: Köln
Duration: 2 Days
Price: 1.150,00 €
Period: 12.12.2024 - 13.12.2024
Ort: Berlin
Duration: 2 Days
Price: 1.150,00 €
Period: 20.01.2025 - 21.01.2025
Ort: Frankfurt
Duration: 2 Days
Price: 1.150,00 €
Period: 10.03.2025 - 11.03.2025
Ort: Münster
Duration: 2 Days
Price: 1.150,00 €
Testimonials
I particularly liked the small group, the intensive discussions and the individual case studies!
Very well answered questions of the participants.
A very good seminar! Highly recommended for the everyday life of every manager.
I found the working atmosphere during this training very pleasant!

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