Conflict Management Training

Seminar objective

The participants will be familiarized with major and most common conflict situations. Constructive ways to solve and deal with these situations will be trained by examples and role-plays.

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Seminar content

Perception of conflict
Analysis of conflict situations
Conflict situations occuring in the domain of leadership and upper management
Conflict diagnosis and conflict resolution
Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
Conflict-creating and conflict-resolving behaviour
Helpful conversational techniques for conflict situations
Evitable and in-evitable conflict situations
Analysis of case studies
Conflict within and among groups
Organisational and structural conflicts

Methodology

Practical approach
Input from trainer
Group exercises
Individual feedback

Target audience

The training addresses upper and middle management from corporates of all sizes and industries as well as management from the financial and public sectors.