Conflict management and communication training

Booking

Seminar Objective

Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.

Seminar Content

• Perception of conflict and conflict resolution
• The main causes of conflicts
• Analysis of conflict situations in practice
• Constructive resolution of conflict situations with employees and customers
• Early recognition and resolution of conflicts
• Conflict-creating and conflict-resolving behaviour
• Helpful conversation techniques during conflicts
• Avoidable and unavoidable conflict situations
• Analysis of specific cases from practical experience
• Avoiding escalation of conflicts
• Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
• Overview of the most important conflict resolution methods

Participants

The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.

Booking

Video about the seminar topic

Further videos on current topics can be found on our YouTube-Channel.

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

26.04.2021 – 27.04.2021
21.06.2021 – 22.06.2021
20.09.2021 – 21.09.2021
15.11.2021 – 16.11.2021

Hamburg

27.05.2021 – 28.05.2021
19.08.2021 – 20.08.2021
25.10.2021 – 26.10.2021

Berlin

06.09.2021 – 07.09.2021
06.12.2021 – 07.12.2021

Hannover

06.05.2021 – 07.05.2021
30.09.2021 – 01.10.2021

Leipzig

08.07.2021 – 09.07.2021
07.10.2021 – 08.10.2021

Cologne

31.05.2021 – 01.06.2021
26.08.2021 – 27.08.2021

Frankfurt

12.07.2021 – 13.07.2021
08.11.2021 – 09.11.2021

Nuremberg

17.06.2021 – 18.06.2021
13.12.2021 – 14.12.2021

Stuttgart

22.04.2021 – 23.04.2021
16.09.2021 – 17.09.2021
29.11.2021 – 30.11.2021

Munich

19.07.2021 – 20.07.2021
14.10.2021 – 15.10.2021

Vienna

24.06.2021 – 25.06.2021
02.12.2021 – 03.12.2021

Zurich *

14.06.2021 – 15.06.2021
15.11.2021 – 16.11.2021

Webinar

26.04.2021 – 27.04.2021

Fee

980,00 € (ex. VAT)

1166,20 (inc. VAT)

* Fee Zurich
1.400,00 CHF

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1004

Language of Training

German

Your Benefits

• Practical Training Experience
• Guaranteed Course Dates
• Established in 1975

Further Seminars

Rhetoric

Argumentation training and persuasion technique

Things to know

Background information on conflict management