Conflict management and communication training


Booking


Seminar Objective

Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.

Seminar Content

  • Perception of conflict and conflict resolution
  • The main causes of conflicts
  • Analysis of conflict situations in practice
  • Constructive resolution of conflict situations with employees and customers
  • Early recognition and resolution of conflicts
  • Conflict-creating and conflict-resolving behaviour
  • Helpful conversation techniques during conflicts
  • Avoidable and unavoidable conflict situations
  • Analysis of specific cases from practical experience
  • Avoiding escalation of conflicts
  • Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
  • Overview of the most important conflict resolution methods

Participants

The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.


Booking


Customer rating of this seminar

4,7 (41 Bewertungen)

Information on seminar ratings

Information on seminar ratings

Origin of the seminar ratings

The evaluations of our seminars, trainings and workshops are given by the training participants of the Management Institute Dr. A. Kitzmann. After each training event, participants provide written feedback by means of a questionnaire. The testimonials given on our website are also taken from these questionnaires.

Calculation of seminar assessments

The total of eight evaluation criteria, which are collected by means of a questionnaire, result in the overall evaluation calculated on a pro rata basis.

Testimonials

I particularly liked the practical exercises and the subsequent reflection.

E. Kersting, Sparkasse Münsterland Ost

All questions of the seminar participants were answered very well!

H. Neuhauser, TÜV SÜD Industrie Services GmbH

I can rate this seminar as VERY GOOD!

J. Petermann, Rottendorf Pharma GmbH

The seminar work was very intensive and I was able to respond excellently to my individual needs.

C. Kemper, Burda Services GmbH

Video zum Seminarthema Conflict management and communication training auf YouTube

Video about the seminar topic

Further videos on current topics can be found on our YouTube-Channel.


Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

30.11.2020 – 01.12.2020
25.02.2021 – 26.02.2021
26.04.2021 – 27.04.2021
21.06.2021 – 22.06.2021
20.09.2021 – 21.09.2021
15.11.2021 – 16.11.2021

Hamburg

04.02.2021 – 05.02.2021
27.05.2021 – 28.05.2021
19.08.2021 – 20.08.2021
25.10.2021 – 26.10.2021

Berlin

10.12.2020 – 11.12.2020
18.03.2021 – 19.03.2021
06.09.2021 – 07.09.2021
06.12.2021 – 07.12.2021

Hannover

06.05.2021 – 07.05.2021
30.09.2021 – 01.10.2021

Leipzig

08.07.2021 – 09.07.2021
07.10.2021 – 08.10.2021

Cologne

05.11.2020 – 06.11.2020
31.05.2021 – 01.06.2021
26.08.2021 – 27.08.2021

Frankfurt

11.02.2021 – 12.02.2021
12.07.2021 – 13.07.2021
08.11.2021 – 09.11.2021

Nuremberg

17.06.2021 – 18.06.2021
13.12.2021 – 14.12.2021

Stuttgart

19.11.2020 – 20.11.2020
22.04.2021 – 23.04.2021
16.09.2021 – 17.09.2021
29.11.2021 – 30.11.2021

Munich

08.03.2021 – 09.03.2021
19.07.2021 – 20.07.2021
14.10.2021 – 15.10.2021

Vienna

12.11.2020 – 13.11.2020
18.02.2021 – 19.02.2021
24.06.2021 – 25.06.2021
02.12.2021 – 03.12.2021

Zurich *

18.03.2021 – 19.03.2021
14.06.2021 – 15.06.2021
15.11.2021 – 16.11.2021

Webinar

30.11.2020 – 01.12.2020

Fee

980,00 € (ex. VAT)

1136,80 (inc. VAT)

* Fee Zurich
1.400,00 CHF

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1004

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Rhetoric

Argumentation training and persuasion technique

Things to know

Background information on conflict management

Conflict management and communication training

Seminar Objective

Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.

Seminar Content

  • Perception of conflict and conflict resolution
  • The main causes of conflicts
  • Analysis of conflict situations in practice
  • Constructive resolution of conflict situations with employees and customers
  • Early recognition and resolution of conflicts
  • Conflict-creating and conflict-resolving behaviour
  • Helpful conversation techniques during conflicts
  • Avoidable and unavoidable conflict situations
  • Analysis of specific cases from practical experience
  • Avoiding escalation of conflicts
  • Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
  • Overview of the most important conflict resolution methods

Participants

The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

30.11.2020 – 01.12.2020
25.02.2021 – 26.02.2021
26.04.2021 – 27.04.2021
21.06.2021 – 22.06.2021
20.09.2021 – 21.09.2021
15.11.2021 – 16.11.2021

Hamburg

04.02.2021 – 05.02.2021
27.05.2021 – 28.05.2021
19.08.2021 – 20.08.2021
25.10.2021 – 26.10.2021

Berlin

10.12.2020 – 11.12.2020
18.03.2021 – 19.03.2021
06.09.2021 – 07.09.2021
06.12.2021 – 07.12.2021

Hannover

06.05.2021 – 07.05.2021
30.09.2021 – 01.10.2021

Leipzig

08.07.2021 – 09.07.2021
07.10.2021 – 08.10.2021

Cologne

05.11.2020 – 06.11.2020
31.05.2021 – 01.06.2021
26.08.2021 – 27.08.2021

Frankfurt

11.02.2021 – 12.02.2021
12.07.2021 – 13.07.2021
08.11.2021 – 09.11.2021

Nuremberg

17.06.2021 – 18.06.2021
13.12.2021 – 14.12.2021

Stuttgart

19.11.2020 – 20.11.2020
22.04.2021 – 23.04.2021
16.09.2021 – 17.09.2021
29.11.2021 – 30.11.2021

Munich

08.03.2021 – 09.03.2021
19.07.2021 – 20.07.2021
14.10.2021 – 15.10.2021

Vienna

12.11.2020 – 13.11.2020
18.02.2021 – 19.02.2021
24.06.2021 – 25.06.2021
02.12.2021 – 03.12.2021

Zurich *

18.03.2021 – 19.03.2021
14.06.2021 – 15.06.2021
15.11.2021 – 16.11.2021

Webinar

30.11.2020 – 01.12.2020

Fee

980,00 € (ex. VAT)

1136,80 (inc. VAT)

* Fee Zurich
1.400,00 CHF

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1004

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Rhetoric

Argumentation training and persuasion technique

Things to know

Background information on conflict management

Let us advise you - we are always there for you! +49 251 202050