Seminar Objective
Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.
Seminar Content
- Perception of conflict and conflict resolution
- The main causes of conflicts
- Analysis of conflict situations in practice
- Constructive resolution of conflict situations with employees and customers
- Early recognition and resolution of conflicts
- Conflict-creating and conflict-resolving behaviour
- Helpful conversation techniques during conflicts
- Avoidable and unavoidable conflict situations
- Analysis of specific cases from practical experience
- Avoiding escalation of conflicts
- Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
- Overview of the most important conflict resolution methods
Participants
The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.
Participants
not more than 9 participants
Schedule
1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00
Location and Dates
Muenster
24.02.2022 – 25.02.2022
25.04.2022 – 26.04.2022
20.06.2022 – 21.06.2022
19.09.2022 – 20.09.2022
14.11.2022 – 15.11.2022
Hamburg
07.02.2022 – 08.02.2022
02.06.2022 – 03.06.2022
18.08.2022 – 19.08.2022
24.10.2022 – 25.10.2022
Berlin
06.12.2021 – 07.12.2021
17.03.2022 – 18.03.2022
05.09.2022 – 06.09.2022
05.12.2022 – 06.12.2022
Hannover
05.05.2022 – 06.05.2022
29.09.2022 – 30.09.2022
Leipzig
07.07.2022 – 08.07.2022
06.10.2022 – 07.10.2022
Cologne
30.05.2022 – 31.05.2022
25.08.2022 – 26.08.2022
Frankfurt
10.02.2022 – 11.02.2022
11.07.2022 – 12.07.2022
07.11.2022 – 08.11.2022
Nuremberg
13.12.2021 – 14.12.2021
12.12.2022 – 13.12.2022
Stuttgart
15.09.2022 – 16.09.2022
28.11.2022 – 29.11.2022
Munich
07.03.2022 – 08.03.2022
18.07.2022 – 19.07.2022
13.10.2022 – 14.10.2022
Vienna
02.12.2021 – 03.12.2021
17.02.2022 – 18.02.2022
01.12.2022 – 02.12.2022
Zurich *
14.11.2022 – 15.11.2022
Fee
980,00 € (ex. VAT)
1166,20 (inc. VAT)
* Fee Zurich
1.400,00 CHF
Included in the price: Working documents, certificate of participation, lunch and coffee breaks.
Course Ref.
KOM1004
Language of Training
German
Your Benefits
- Practical Training Experience
- Guaranteed Course Dates
- Established in 1975
Further Seminars
Argumentation training and persuasion technique