Seminar Objective
Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.
Seminar Content
- Perception of conflict and conflict resolution
- The main causes of conflicts
- Analysis of conflict situations in practice
- Constructive resolution of conflict situations with employees and customers
- Early recognition and resolution of conflicts
- Conflict-creating and conflict-resolving behaviour
- Helpful conversation techniques during conflicts
- Avoidable and unavoidable conflict situations
- Analysis of specific cases from practical experience
- Avoiding escalation of conflicts
- Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
- Overview of the most important conflict resolution methods
Participants
The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.
Participants
not more than 9 participants
Schedule
1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00
Location and Dates
Muenster
30.11.2020 – 01.12.2020
25.02.2021 – 26.02.2021
26.04.2021 – 27.04.2021
21.06.2021 – 22.06.2021
20.09.2021 – 21.09.2021
15.11.2021 – 16.11.2021
Hamburg
04.02.2021 – 05.02.2021
27.05.2021 – 28.05.2021
19.08.2021 – 20.08.2021
25.10.2021 – 26.10.2021
Berlin
10.12.2020 – 11.12.2020
18.03.2021 – 19.03.2021
06.09.2021 – 07.09.2021
06.12.2021 – 07.12.2021
Hannover
06.05.2021 – 07.05.2021
30.09.2021 – 01.10.2021
Leipzig
08.07.2021 – 09.07.2021
07.10.2021 – 08.10.2021
Cologne
05.11.2020 – 06.11.2020
31.05.2021 – 01.06.2021
26.08.2021 – 27.08.2021
Frankfurt
11.02.2021 – 12.02.2021
12.07.2021 – 13.07.2021
08.11.2021 – 09.11.2021
Nuremberg
17.06.2021 – 18.06.2021
13.12.2021 – 14.12.2021
Stuttgart
19.11.2020 – 20.11.2020
22.04.2021 – 23.04.2021
16.09.2021 – 17.09.2021
29.11.2021 – 30.11.2021
Munich
08.03.2021 – 09.03.2021
19.07.2021 – 20.07.2021
14.10.2021 – 15.10.2021
Vienna
12.11.2020 – 13.11.2020
18.02.2021 – 19.02.2021
24.06.2021 – 25.06.2021
02.12.2021 – 03.12.2021
Zurich *
18.03.2021 – 19.03.2021
14.06.2021 – 15.06.2021
15.11.2021 – 16.11.2021
Webinar
30.11.2020 – 01.12.2020
Fee
980,00 € (ex. VAT)
1136,80 (inc. VAT)
* Fee Zurich
1.400,00 CHF
Included in the price: Working documents, certificate of participation, lunch and coffee breaks.
Course Ref.
KOM1004
Language of Training
German
Your Benefits
- Practical Training Experience
- Guaranteed Course Dates
- Established in 1975
Further Seminars
Argumentation training and persuasion technique