Conflict management and communication training


Booking


Seminar Objective

Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.

Seminar Content

  • Perception of conflict and conflict resolution
  • The main causes of conflicts
  • Analysis of conflict situations in practice
  • Constructive resolution of conflict situations with employees and customers
  • Early recognition and resolution of conflicts
  • Conflict-creating and conflict-resolving behaviour
  • Helpful conversation techniques during conflicts
  • Avoidable and unavoidable conflict situations
  • Analysis of specific cases from practical experience
  • Avoiding escalation of conflicts
  • Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
  • Overview of the most important conflict resolution methods

Participants

The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.


Booking


Customer rating of this seminar

4,7 (41 Bewertungen)

Information on seminar ratings

Information on seminar ratings

Origin of the seminar ratings

The evaluations of our seminars, trainings and workshops are given by the training participants of the Management Institute Dr. A. Kitzmann. After each training event, participants provide written feedback by means of a questionnaire. The testimonials given on our website are also taken from these questionnaires.

Calculation of seminar assessments

The total of eight evaluation criteria, which are collected by means of a questionnaire, result in the overall evaluation calculated on a pro rata basis.

Testimonials

I particularly liked the practical exercises and the subsequent reflection.

E. Kersting, Sparkasse Münsterland Ost

All questions of the seminar participants were answered very well!

H. Neuhauser, TÜV SÜD Industrie Services GmbH

I can rate this seminar as VERY GOOD!

J. Petermann, Rottendorf Pharma GmbH

The seminar work was very intensive and I was able to respond excellently to my individual needs.

C. Kemper, Burda Services GmbH

S. Russow, F. REYHER Nchfg. GmbH & Co. KG

S. Graffenberg, Sana Klinik Ost Holstein

T. Schmidt, Keyser & Mackay

Conflict management and communication training

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

24.02.2022 – 25.02.2022
25.04.2022 – 26.04.2022
20.06.2022 – 21.06.2022
19.09.2022 – 20.09.2022
14.11.2022 – 15.11.2022

Hamburg

07.02.2022 – 08.02.2022
02.06.2022 – 03.06.2022
18.08.2022 – 19.08.2022
24.10.2022 – 25.10.2022

Berlin

06.12.2021 – 07.12.2021
17.03.2022 – 18.03.2022
05.09.2022 – 06.09.2022
05.12.2022 – 06.12.2022

Hannover

05.05.2022 – 06.05.2022
29.09.2022 – 30.09.2022

Leipzig

07.07.2022 – 08.07.2022
06.10.2022 – 07.10.2022

Cologne

30.05.2022 – 31.05.2022
25.08.2022 – 26.08.2022

Frankfurt

10.02.2022 – 11.02.2022
11.07.2022 – 12.07.2022
07.11.2022 – 08.11.2022

Nuremberg

13.12.2021 – 14.12.2021
12.12.2022 – 13.12.2022

Stuttgart

15.09.2022 – 16.09.2022
28.11.2022 – 29.11.2022

Munich

07.03.2022 – 08.03.2022
18.07.2022 – 19.07.2022
13.10.2022 – 14.10.2022

Vienna

02.12.2021 – 03.12.2021
17.02.2022 – 18.02.2022
01.12.2022 – 02.12.2022

Zurich *

14.11.2022 – 15.11.2022

Fee

980,00 € (ex. VAT)

1166,20 (inc. VAT)

* Fee Zurich
1.400,00 CHF

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1004

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Rhetoric

Argumentation training and persuasion technique

Things to know

Background information on conflict management

Conflict management and communication training

Seminar Objective

Participants will be familiarized with the most important methods for conflict resolution. Using practical examples, constructive alternatives will be investigated and practised.

Seminar Content

  • Perception of conflict and conflict resolution
  • The main causes of conflicts
  • Analysis of conflict situations in practice
  • Constructive resolution of conflict situations with employees and customers
  • Early recognition and resolution of conflicts
  • Conflict-creating and conflict-resolving behaviour
  • Helpful conversation techniques during conflicts
  • Avoidable and unavoidable conflict situations
  • Analysis of specific cases from practical experience
  • Avoiding escalation of conflicts
  • Negative and positive aspects of a conflict situation (disruptive factor or fruitful tension?)
  • Overview of the most important conflict resolution methods

Participants

The seminar "Conflict Management and Communication Training" is aimed at specialists and managers from all areas who wish to improve their conflict management skills in order to constructively shape difficult situations.

Participants

not more than 9 participants

Schedule

1. Day: 10:00 - 17:00
2. Day: 09:00 - 16:00

Location and Dates

Muenster

24.02.2022 – 25.02.2022
25.04.2022 – 26.04.2022
20.06.2022 – 21.06.2022
19.09.2022 – 20.09.2022
14.11.2022 – 15.11.2022

Hamburg

07.02.2022 – 08.02.2022
02.06.2022 – 03.06.2022
18.08.2022 – 19.08.2022
24.10.2022 – 25.10.2022

Berlin

06.12.2021 – 07.12.2021
17.03.2022 – 18.03.2022
05.09.2022 – 06.09.2022
05.12.2022 – 06.12.2022

Hannover

05.05.2022 – 06.05.2022
29.09.2022 – 30.09.2022

Leipzig

07.07.2022 – 08.07.2022
06.10.2022 – 07.10.2022

Cologne

30.05.2022 – 31.05.2022
25.08.2022 – 26.08.2022

Frankfurt

10.02.2022 – 11.02.2022
11.07.2022 – 12.07.2022
07.11.2022 – 08.11.2022

Nuremberg

13.12.2021 – 14.12.2021
12.12.2022 – 13.12.2022

Stuttgart

15.09.2022 – 16.09.2022
28.11.2022 – 29.11.2022

Munich

07.03.2022 – 08.03.2022
18.07.2022 – 19.07.2022
13.10.2022 – 14.10.2022

Vienna

02.12.2021 – 03.12.2021
17.02.2022 – 18.02.2022
01.12.2022 – 02.12.2022

Zurich *

14.11.2022 – 15.11.2022

Fee

980,00 € (ex. VAT)

1166,20 (inc. VAT)

* Fee Zurich
1.400,00 CHF

Included in the price: Working documents, certificate of participation, lunch and coffee breaks.

Course Ref.

KOM1004

Language of Training

German

Your Benefits

  • Practical Training Experience
  • Guaranteed Course Dates
  • Established in 1975

Further Seminars

Rhetoric

Argumentation training and persuasion technique

Things to know

Background information on conflict management

Let us advise you - we are always there for you! +49 251 202050